Founded in 2012 by the researchers who wrote the book on customer experience science. Our AI analyzes every call to surface the insights that drive retention and revenue.
Kyros and Tethr merged to form Creovai, combining conversation intelligence with real-time agent guidance. The result is a single platform that turns every customer call into actionable insight.
Contact center leaders trust the science behind our platform to improve agent performance and customer retention.
The real-time guidance caught a compliance issue before it escalated. That alone saved us more than the platform costs for the year.
James Keller
VP of Customer Experience, Retensa
We went from guessing at call trends to knowing exactly which behaviors drive churn. The analytics are precise and the recommendations are actionable.
Maria Santos
Director of Contact Center Operations, Ascend
Integration with Salesforce was seamless. We had actionable insights flowing in week one, not month six.
David Tran
Senior Manager, Customer Success, NexGen
Our team combines decades of research in customer experience science with hands-on engineering. We build tools that turn raw conversation data into clear, actionable next steps.
Lead Data Scientist
Anjali built the underlying speech models that power our analytics. She spent 8 years researching natural language understanding before joining the team.
VP of Product
Mark has spent 15 years translating complex signal processing into products that contact center leaders actually use. He makes the science practical.
Director of Customer Success
Yuna ensures every customer gets the fastest time to value. She leads the team that helps you turn insights into revenue, retention, and lower costs.
Senior Software Engineer
Derek integrates our platform with your existing stack — Salesforce, Zendesk, Zoom. He makes sure the data flows where you need it, without friction.
Our team processes billions of data points across speech and text channels. We turn that volume into clear, actionable insights for contact center leaders.
2012
100M+
10+
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