Start uncovering what your customer conversations actually say.
Creovai uses AI-powered speech and text analytics to surface the patterns that drive retention, sales, and service cost down. Built on the science of customer experience since 2012.
Guidance your agents will actually use
Real-time agent guidance that surfaces the right insight at the right moment, so every conversation drives better outcomes.
Live script suggestions
Surface the next best phrase based on what the customer just said, not a static script.
Risk alerts in real time
Flag churn signals or compliance risks mid-call, before the customer hangs up.
Next action prompts
Guide agents to upsell, transfer, or escalate based on real conversational context.
Plugs into your stack
Works inside Salesforce, Zendesk, Zoom, and others, so agents don't switch windows.
Coaching mode toggle
Enable a training view for new hires that shows rationale behind every suggestion.
The sound of a conversion you almost lost
Our platform turns every customer conversation into a measurable improvement in retention, revenue, and cost.
20+
Rooted in research since 2012 from the experts behind the science of customer experience.
100%
Works with Salesforce, Zendesk, Zoom, Qualtrics, and more out of the box.
99.9%
AI that finds patterns your team can act on immediately, not just report on.
Real stories from contact center leaders
See how teams use conversation intelligence and real-time agent guidance to improve metrics that matter.
Creovai helped us pinpoint exactly which agent behaviors drove repeat calls. Within 60 days, we reduced repeat contact volume by 18% and finally understood why it was happening.
Sarah Chen
VP of Customer Experience, National Retailer
The real-time guidance caught a frustrated client call before it escalated. The agent got a subtle prompt to adjust tone and offer a specific credit. That call turned into a renewal.
Marcus Rivera
Director of Operations, Enterprise SaaS
We tried other analytics tools. They gave us dashboards full of data but no clear actions. Creovai told us exactly which three behaviors to coach. That's the difference between a report and a result.
Jennifer Kowalski
Senior Manager, Contact Center Training
Average handle time went down 14% in the first quarter. Not because agents were rushing — because the right guidance was appearing exactly when they needed it. Faster is good. Smarter is better.
David Park
Head of Customer Service, Financial Services Firm
The Creovai plan that fits your contact center
Three tiers built around the science of conversation. Pick the level of insight that matches your team's scale and ambition.
Listen
Speech and text analytics for teams that need to understand what drives retention and churn.
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AI-powered call transcription
Topic and sentiment tracking
Salesforce and Zendesk sync
Monthly trend reports
Email support
Guide
Everything in Listen, plus real-time agent guidance that surfaces the right move during live calls.
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Everything in Listen
Real-time agent prompts
Live sentiment alerts
Custom playbook builder
Priority email and chat support
Optimize
Full-spectrum conversation intelligence with dedicated data science support and custom integrations.
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Everything in Guide
Dedicated data scientist
Custom model training
Enterprise API access
Phone and Slack support